September 20



New Front of House Apprenticeship

New Government Funding Presents Great Opportunity For Hospitality Businesses 

In a move that is generating a lot of excitement in the hospitality industry, The Victorian Government has just announced new funding for a front of house apprenticeship.

This announcement heralds the return of the career waiter and recognises the hospitality industry’s need for better qualified front of house staff and front of house career pathways.

On-the-job training provider AVTES is the first provider in Victoria to respond to the anticipated demand in this area, driven by enthusiastic hospitality business owners and managers who have been asking for this for a long time.

“While front-of-house qualifications have been available, they have been out of reach of many business owners” said AVTES Director, Chris Fitzgibbon.

“This unprecedented support for a front of house apprenticeship will really boost activity in this area and make it more affordable for employers,” he added. “Hopefully this will make it more attractive and more employers will invest in training their front of house staff.”

Benefits For You

Along with greatly reduced fees, employers can expect the following benefits;

  • Improved food and beverage service practices
  • Better customer retention through better customer service
  • Reduced staff turnover
  • Workcover exemptions
  • Up to $4,000 in commonwealth financial incentives per eligible employee

The front of house apprenticeship qualification, Certificate III in Hospitality (Restaurant Front of House), is designed for both restaurant and bar staff. With job outcomes such as waiter, sommelier and senior bar attendant. It is relevant for staff working in restaurants, hotels, pubs, and bars.

It will develop employees that have both the skills and knowledge to provide a high level of service across your business in the below areas;

  • managing finances
  • responsible service of alcohol
  • food safety
  • OHS
  • coach others
  • bar operations
  • customer service
  • provide advice on food
  • provide advice on imported wines
  • table service of food and beverage
  • prepare and serve espresso coffee 
  • prepare and serve cocktails

You can check out the full course outline here.

Recognition as an apprenticeship means that both the hospitality industry and the Victorian Government understand the importance of front of house staff and food and beverage service skills in building a thriving hospitality industry in our state.

This apprenticeship qualification will be delivered only to students in employment. This means that upon completion, they will have practical, real-world skills to accompany the knowledge they develop.

Take Action Now

Chris Fitzgibbon urged hotel owners and managers to take advantage of this opportunity now, stating “new employees attract significant financial incentives so now is the perfect time for employers to take advantage of this opportunity in line with their seasonal recruitment for this year’s busy period.”

AVTES is currently delivering the front of house apprenticeship to staff in restaurants and hotels across Melbourne and Victoria.

>>We are ready to start training your front-of-house staff right away.

So if you have any other questions or have employees ready to enrol now contact Chris Fitzgibbon.

Contact Number: 0477 771 334

Email Address: chris@avtes.com.au


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