Are you looking to improve the performance and profitability of your hospitality business? Then you've come to the right place!

AVTES can help you build your dream hospitality business through our business and training services.

As an industry leading provider of training and business services to the hospitality industry, we have been helping Victorian hospitality businesses since 1997;

  • achieve their business and revenue goals
  • reduce staff turnover and build a loyal workforce
  • improve staff performance and business profitability

With a reputation for quality, innovation, flexibility and personal attention - we would love to work with you to build your hospitality business.

What Can We Do For You?

happy kitchen team
We understand the investment of both time and money that building your business takes. Achieving success isn't easy. And there is no silver bullet. It takes time and dedication. Our services span 3 areas;

AVTES - accredited training, apprenticeships and traineeships for your hospitality staff.

Hospitality Success School - workshops, coaching programs and online training for hospitality owners, managers and staff.

Hospitality Success Co. - consulting, business and marketing services for hospitality businesses.

We have extensive experience and knowledge that means we can provide the advice and assistance to help you make the best decisions. Whether that's finding the best training opportunity, accessing government funding for your training, or developing the right service sequence for your operation.

The skills and knowledge you will develop through working with AVTES are an investment in your business' future. And we know from experience that it gives a great return; at the business level, to the individual employees, and the industry at large.

The AVTES Difference

What makes us different from all the others out there?

  • We're niche - We work specifically with Victorian hospitality businesses to develop business and training services that meet your specific needs.
  • Our trainers - AVTES trainers are the best in the industry. At 95% we score among the best training providers in the country on trainer quality. 
  • 95% satisfaction rating - We consistently score 95% satisfaction from our clients. Not many other training providers can boast that level of customer happiness.
  • Higher than average completion rate - seriously, 34% higher than average! This can have a massive impact on the financial incentives you receive as an employer. Make sure you check out this stat for any provider you are considering.
  • Access to government funding - We have contracts with major government programs that provide access to all the major funding opportunities for you.


AVTES was founded by husband and wife team Chris and Louise Fitzgibbon in 1997. With a long history as an entrepreneur couple, they have owned and successfully ran businesses in hospitality and training.

Chris began his career as a chef and Louise a waitress. Together they opened the first a la carte restaurant in Ballarat, Victoria. Later, both moved in to education, Louise as a secondary school teacher and Chris as a TAFE teacher.

When the training arena was opened up to private training providers they saw an opportunity to provide a quality service specifically for hospitality businesses.

AVTES began with a vision to meet the training needs of businesses in the service industry that the large public providers did not. Driven by the desire to be innovative and adaptable to meet industry, business and individual needs.

AVTES has grown to include business consulting in its suite of services. This enables us to help you build your business from a holistic perspective. Identifying problems across your staff, customer and systems functions and developing customised solutions to suit your needs.

It continues to be family owned and operated, with a dedication to long term partnerships and relationships. If you'd like to have a friendly and honest discussion about how AVTES might benefit your business and the options available call us now.

Chris and Louise Fitzgibbon, founders

Our Values

At AVTES our company values are part of everything we do. They show you who we are and what's important to us. If these values resonate with you and your business we would welcome the opportunity to prove it to you.

At AVTES, we believe in:

EXCELLENCE - We are dedicated to providing you with high quality training and service.

COLLABORATION - As a team we work better and smarter. We strive to share skills and knowledge to the betterment of all that we do.

TRUST - We cultivate long term relationships with our clients through integrity, respect and transparency.


AVTES is a registered training organisation. We are registered with the Australian Skills Quality Authoriy (ASQA). Our registration details are;

  • Name: Australian Vocational Training and Employment Services Pty Ltd
  • Code: 5090

This registration is recognised nationally throughout Australia. It means we are able to deliver accredited training to you. By undertaking accredited training you know its of a high quality standard and meets industry requirements and needs. All AVTES qualifications are accredited by the Australian Qualifications Framework (AQF).

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