March 22

Solving Your Staff Problems: How You Can Get Good Staff in Tough Times


In this article I’m going to go through how you can get GOOD HOSPITALITY STAFF even in tough times.

So if you’re currently looking for staff in your hospitality business stick around…

(You can also check this out in video form here.)

Yes, JobKeeper is keeping people from entering the hospitality workforce, particularly at that entry level, where the need for staff is extremely high.

I’m betting you have also have some problems with the performance, committment and reliability of your staff, right?

And you are probably experiencing gaps in your roster that you can’t fill?

Perhaps you’ve even got your existing staff complaining that they are overworked and you’re worried that could cause them to leave as well, only making your staffing problems worse?

The reality is that you can fix a lot of these problems with the right systems and training in place.

Today I’m going to share a simple framework that will show you how to build your own dream team, using your existing staff, without spending heaps of time or money.


It’s time to stop. And take stock of your current position. Imagine that all your current staff were performing at their highest level – efficient, productive, reliable…

Would you still need more staff then?

So how can we get them to that level?

Well I’m glad you asked…

You need a strategic approach, which you can do in 3 simple steps;

  • First – identify any skill gaps
  • Second – put in place the right systems to support high performance
  • Third – train your staff in these systems

This is the simple, yet powerful strategy that we use with all our new clients.

For example, we’ve been working with a Melbourne based hotel group for a few years now, and through implementing this exact system they have;

  • Created a consistent approach to dealing with staff and HR across venues
  • Created consistent systems and processes across venues
  • Improved leadership, performance and morale amongst their supervisory and management staff performance
  • All of which has been invaluable to the company

You can check this out in video form here.

I will be diving deeper into each of these steps in future videos so keep your eye out.


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