Customer Experience

Customer Experience Services

DID YOU KNOW: 1 CUSTOMER COMPLAINT = 416 ANTI-REFERRALS?

A good customer experience is vital to your customer satisfaction, retention and ultimately your profit and success.

Why Do A Customer Experience Program?

  • Establish if menus, pricing and venue are appealing to customers
  • Identify if employees are following company practices
  • Address specific areas of concern
  • Identify business improvements
  • Improve customer service standards
  • Increase customer satisfaction, loyalty and spend
  • Improve profitability and competitiveness

How It Works

  • FREE initial consultation to determine if our customer experience program will meet your needs
Book Your FREE Customer Experience Consult Now

Customer Experience Checkup – $499

  • Standard evaluation survey
  • Secret diner evaluation of your venue by AVTES expert.
  • Summary report and recommendations provided in soft copy.

Customer Experience Program – $4,999

Stage 1 – Consultation and Evaluation

  • Consultation with key stakeholders to identify your issues and needs.
  • Establishment of program goals, metrics and timelines.
  • Customised evaluation to address your needs.
  • 3 secret diner evaluations at each venue conducted by industry experts.
  • Introductory report with results and recommendations.

Stage 2 – Plan

  • Training needs analysis with skills gap analysis and training plan.
  • Development of action plan.

Stage 3 – Action

  • Implementation of project plan.
  • Provision of training and/or business services as contracted.

Stage 4 – Review

  • Follow up secret diner evaluation visits X 3 at each venue by industry experts.
  • Review report with comparative analysis.
  • identification of  any gaps and strategies to address.

Customer Experience Review – $ upon request

  • Ongoing secret diner visits
  • Review reports

Why Use AVTES?

  • Fully customised program to suit your business needs
  • Visits conducted by industry professionals
  • Recommendations provided
  • End-to-end solutions
  • Accredited and non-accredited training provided
  • Business systems development
  • Registered training organisation with current government funding contract
Get in Touch to Get Your Detailed Customer Experience Program Outline