Build Your Business
Building your hospitality business requires informed strategy, simplified systems, and a people-centred approach. But often business owners and managers are too busy with day to day operations to be able to do these things effectively.
That’s where AVTES can help. With a range of business services that can help your work ‘on’ rather than ‘in’ your business. Just select your area of interest below and find out more about how to build your business. Or contact us to chat further.
Customer Experience Services
Did you know 1 customer complaint = 416 anti-referrals?
A good customer experience is vital to your customer satisfaction, retention and ultimately your profit and success. We can help you assess and improve your customer experience to;
- Establish if menus, pricing and venue
are appealing to customers - Identify if employees are following
company practices - Address specific areas of concern
- Improve customer service standards
- Improve business profitability
and competitiveness
Business & Staff Planning
If you don’t have a plan, it’s like going to an unknown destination without a map…
We have worked with over 800 hospitality businesses in Victoria over the past 20 years and we’ve found creating and implementing a plan is by far THE BEST WAY to achieve your business goals. We can help you;
- Define success for you
- Complete a Business Plan
- Identify your strengths & weaknesses
- Assess the skills and training needs of your business
- Identify training options for your staff
- Complete a People Plan
Business Systems
Is your business growing? Facing change? Or have problems you want to fix?
Most problems within a business can be solved with better systems. Do you have the time, expertise and resources to do it as well as you’d like? We can help develop and implement;
- Clear and concise operational standards
- Position descriptions with relevant KPIs
- Service sequence standards for your front of house team
- Kitchen systems to improve
sustainability and minimise waste - Menus that will appeal to existing
and new customers and maximise profit