Run a restaurant or cafe? AVTES can help

I own a hospitality business

Do you own a hospitality business?

Getting caught up in the day to day running of your hospitality business?

Whether your a restauranteur, a publican, or a cafe owner you're probably experiencing problems like these...

  • being able to find and keep good staff
  • wanting staff to take on more responsibilities
  • getting caught up running the business with no time to spend on strategic stuff
  • no time to spend doing the things you want or with your family
  • you want to take your business to the next level, but you're not sure how
  • you're getting negative reviews on Trip Advisor and not sure how to fix it
  • staff retention problems
  • low staff morale

We recognise that as owner of a hospitality business you want cost effective and time efficient solutions. Our ultimate goal is for you to improve your bottom line.

At AVTES we've been working with hospitality businesses for 20 years, we know your problems and that you need specific solutions. Restaurants and cafes in particular have quite diverse workforces. They often employ migrant workers and low skilled workers. But also need highly skilled supervisors and managers. So their training needs are quite specific, but also broad. They also operate in a highly competitive environment.

We can help you build your dream hospitality business just like we did with these guys...

The best thing about having an organisation like AVTES involved in my business is that it gives me the freedom to step back and work on the business, to look at other opportunities and more importantly spend time with my family.”

Adrian Alexander

Cervo Cafe Bar

“It’s helped us develop our key staff into competent supervisors and managers. That means they need less direction from me and I’m confident they know how to do their job.”

Stephen Phillpot

Hotel Warrnambool

How training will help you

Training benefits for small business owners

Solutions for you


In our experience, the following programs are particularly suited to a business like yours;

hotels need better service, waiter providing good service

Customer Experience Check Up

Consultation and evaluation of your business by an industry expert. Establish if menu, pricing, venue and customer service are appealing to customers and make improvements. End-to-end solution.

Apprenticeships & Traineeships

On-the-job training that integrates with your existing practices. Courses for front and back of house staff, line staff and managers. Access government funding and financial incentives.

Hotel Warrnambool Owner Steven Phillpot and AVTES Director Chris Fitzgibbon

Hospitality Success School

Learn how to build your dream hospitality business. We've developed a range of online and one-on-one coaching programs designed specifically for hospitality business owners. 

Further information

Please check out our Course List and Services pages to see our full suite of programs.


Ready to get started?

If you'd like to discuss what we can do for you or you're ready to enrol, we'd be happy to come out and meet with you, just contact us by clicking the button below or phone AVTES directly on 1300 764 418.